Production Time Disclaimer

Production times are estimates only and are not guaranteed.

Production timelines may vary based on:

• Order volume
• Material availability
• Design complexity
• Product customization requirements
• Equipment maintenance
• Supply chain delays
• Holidays
• Circumstances outside of our control

During periods of high demand, production and shipping times may increase.

2) Shipping Rates & Methods

Shipping options, estimated delivery times, and shipping costs are calculated and displayed during checkout.

Shipping rates are based on:

• Package size
• Package weight
• Destination
• Carrier availability

We may ship using:

• USPS
• UPS
• FedEx
• DHL
• Other available carriers

at our discretion.

3) Estimated Delivery Times (After Shipment)

Estimated delivery times begin once your order has shipped and tracking information has been provided.

United States

Estimated delivery:

2–7 Business Days

Canada

Estimated delivery:

7–21 Business Days

International Orders

Estimated delivery:

10–30 Business Days

These delivery estimates are not guarantees.

Carrier delays, weather events, customs processing, holidays, and peak shipping periods may affect delivery times.

4) Tracking Information

Once your order ships, you will receive:

• A shipping confirmation email
• Tracking information (when available)

Please allow carriers time to update tracking information after shipment.

If tracking indicates your package was delivered but you have not received it:

• Check around your property
• Check with neighbors
• Contact the carrier directly
• Contact us for assistance

5) Shipping Address Accuracy

Customers are responsible for entering accurate shipping information during checkout.

If a package is returned due to:

• Incorrect address
• Incomplete address
• Undeliverable address

the customer may be responsible for:

• Reshipping charges
• Additional handling fees

Address changes may not be possible after an order has entered production or shipped.

If you discover an address error, please contact us immediately.

6) Lost, Stolen, or Delayed Packages

Delays

Delivery estimates are not guaranteed.

Longhorn Customz LLC is not responsible for delays caused by:

• Carrier delays
• Weather conditions
• Natural disasters
• Customs inspections
• Supply chain disruptions
• Events beyond our reasonable control

However, we will assist customers whenever possible.

Lost Packages

If a package is lost in transit, we can assist in filing a carrier claim.

Refunds or replacements may depend on:

• Carrier findings
• Claim approval
• Investigation results

Stolen Packages

If tracking shows the package was delivered but it is missing:

• Contact the carrier
• Check with neighbors
• File a local police report if necessary

While we are not responsible for theft after delivery, we will provide order documentation to assist with claims.

7) Damaged Items

If your order arrives damaged, you must contact us within:

72 Hours of Delivery

Please include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box
• Photos of packaging materials

After review, we may provide:

• Replacement parts
• Product replacement
• Repair assistance
• Refunds

at our discretion.

8) International Shipping, Duties & Customs

International orders may be subject to:

• Import duties
• VAT
• GST
• Customs fees
• Brokerage fees

These charges are the responsibility of the customer unless otherwise stated.

Longhorn Customz LLC is not responsible for delays caused by customs processing.

9) Split Shipments

Orders may ship in multiple packages when necessary due to:

• Product availability
• Different production schedules
• Packaging requirements
• Product safety considerations

If multiple shipments are required, tracking information will be provided for each shipment.

10) Local Pickup

Local pickup may be available by appointment only.

If local pickup is offered:

• Pickup instructions will be provided after completion
• Customers will be notified when their order is ready

Custom orders that are not picked up within a reasonable period may be subject to storage fees or additional arrangements.

11) Contact Us

If you have questions regarding shipping, production times, or your order, please contact us.

Longhorn Customz LLC

📧 LonghornCustomz@gmail.com

Typical Response Time: 24–48 Business Hours